If you’re not entirely satisfied with your SoftArtistry product upon its arrival, you’re free to return it within 30 days. We believe in the quality and comfort of our products – so if you don’t find it to be the most beautiful item in your space, feel free to send it back. All returns are processed within 14 days of receipt at our returns center, though it’s usually quicker.

How to Return an Order

We provide a free returns service via USPS, UPS, and FedEx. Please follow the return procedure below:

1) Please contact our customer service team at [email protected], providing your order number and reason for returning the item(s) within 30 days of receipt. Note that used items cannot be returned.

2) Our customer care team will send you an editable PDF returns form to complete with your order details. Please complete this form and email it back to [email protected].

3) We will then generate a free returns label, which will be sent to you via email in a PDF format for you to print off and attach to the box.

4) Once we receive your returned items, a refund will be processed back into the original payment account within 30 days, though it’s often quicker. We recommend obtaining a tracking receipt when dropping off your package to expedite the return process.

Return Terms and Conditions

All the other terms and conditions as mentioned on the website apply. Please note that we are unable to refund or replace any items returned in a used condition. We reserve the right to refuse returns that don’t comply with these requirements. For reasons of health, safety, and hygiene, items removed from their original packaging, stained, or in any way damaged cannot be returned. This provision does not affect your statutory rights or apply to goods that are faulty.

If you need to cancel an order, please inform us within the seven-day period, including your order reference, either by emailing [email protected]. If you cancel your order in line with this policy, your payment will be fully refunded within 30 days.

This provision does not affect your statutory rights.

Address: 11255 Quiet Lake DrConroe, TX 77304, United States
Phone: +1 9829440781
Email: [email protected]